FAQ

Pre-Order General Questions

1.) Why are the pre-orders referred to as Community Editions?

  • This pre-order phase was built especially for those in the MechWarrior and MechWarrior Online fanbase and community - or anyone keen on diving into the MechWarrior universe - who want to pre-order MechWarrior 5: Mercenaries, gain access to the Exclusive MechWarrior 5: Mercenaries Closed Beta, and get a ton of MechWarrior Online bonus content all in one package.

2.) Why do MechWarrior Online Founders get double the MC?

  • As a thank you for supporting us from the beginning of MechWarrior Online and for pre-ordering MechWarrior 5: Mercenaries, we've opted to offer MWO Founders of any level an additional amount of bonus in-game currency.

3.) For how long will the Community Edition Pre-Orders be available?

  • While we don't currently have a specific end-date, the Community Edition Pre-Order program won't last forever. We'll be sure to provide clear and advanced notice when an end-date for this program has been determined.

4.) Are there other ways to get access to the Exclusive MechWarrior 5: Mercenaries Closed Beta?

  • Purchasing a Community Edition Pre-Order (of any tier) will be the only way to get access to the Exclusive MechWarrior 5: Mercenaries Closed Beta.

5.) What will be featured in the Exclusive MechWarrior 5: Mercenaries Closed Beta?

  • When it becomes available later this year the Exclusive Closed Beta is planned to provide Community Edition owners with access to the Instant Action Mission Generator, enabling them to generate and run missions using customizable mission configurations in either solo sessions or with up to four friends in cooperative play! Please note that any co-op participants must also be Community Edition owners.

6.) Will there be other MechWarrior 5: Mercenaries pre-order editions? How will they differ?

  • Standard pre-orders may become available through Steam and other digital marketplaces closer to the full release of MechWarrior 5: Mercenaries on September 10th, 2019. However, aside from the MechWarrior 5: Mercenaries Soundtrack, Digital Desktop Pack, and Digital Game Manual, those standard pre-orders will not contain any of the special MechWarrior 5: Mercenaries or MechWarrior Online content present within the Community Edition Pre-Orders.

7.) For which platform and delivery method am I pre-ordering?

  • The MechWarrior 5: Mercenaries pre-order received through the Community Edition is for PC only.
  • The Community Edition Pre-Order program will provide you with a key to the Steam version of MechWarrior 5: Mercenaries and the other Digital Content upon the game's release. The key(s) will be provided through your profile on this site.

8.) How will the MechWarrior Online content from the Community Edition Pre-Orders be delivered?

  • All MechWarrior Online content will be delivered in the form of MechWarrior Online Redemption Keys.
  • These Redemption Keys are redeemed through https://www.mwomercs.com/redeem
  • Please ensure you are logged into your intended MechWarrior Online account before completing the redemption of a MechWarrior Online key!

9.) What are the conditions for receiving a refund of my pre-order?

  • To submit a refund request for a Community Edition Pre-Order pack please send an e-mail to support@mw5mercs.com
  • To be eligible for a refund you must not have redeemed any of the provided content received from your purchase. This includes:
    - Redeeming any keys received from the MechWarrior 5: Mercenaries component of a pre-order pack, such as the Exclusive MechWarrior 5: Mercenaries Closed Beta key.
    - Redeeming any keys received from the MechWarrior Online component of a pre-order pack, such as the MC Currency key.
    - Redeeming the MechWarrior 5: Mercenaries Discord Server invite.
  • As additional clarification, refund eligibility is nullified if an account has been permanently banned from the official MechWarrior 5: Mercenaries Discord server, regardless of whether any other content unrelated to the Discord invite has been redeemed. Please note that any such moderation actions will be subject to further review as needed, and great care will be taken to ensure any such moderation actions were adequately justified
  • Community Edition Pre-Orders cannot be partially refunded.

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MechWarrior 5: Mercenaries Game and additional Content FAQ


MECHWARRIOR 5: MERCENARIES GAME

1.) What is the MechWarrior 5: Mercenaries launch date?

  • MechWarrior 5: Mercenaries is currently scheduled for release on September 10th, 2019.

2.) For which platform and delivery method am I pre-ordering?

  • The MechWarrior 5: Mercenaries pre-order received through the Community Edition is for PC only.
  • The Community Edition Pre-Order program will provide you with a key to the Steam version of MechWarrior 5: Mercenaries upon the game's release. When available, you will receive the Steam Key through your profile page on this site.

3.) How will I receive the other Digital Content, such as the Game Manual and Soundtrack?

  • The other Digital Content will also be provided through Steam. A key will be provided through your profile on this site.

4.) What are the minimum and recommended specs for MechWarrior 5: Mercenaries?

  • As MechWarrior 5: Mercenaries is still under development we are not yet able to provide a locked-in breakdown of the minimum and recommended specs. We'll aim at providing the final spec breakdowns as soon as they are available.

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MECHWARRIOR 5: MERCENARIES EXCLUSIVE CLOSED BETA ACCESS

1.) When will the Exclusive MechWarrior 5: Mercenaries Closed Beta period begin?

  • The Exclusive Closed Beta is currently set to go live for Community Edition owners in early August.

2.) For how long will the Exclusive Closed Beta period last?

  • The Exclusive Closed Beta period is currently planned to run to no longer than one month, but please be aware that the final duration is subject to change as we approach the Beta period.

3.) How do I get access to the Exclusive Closed Beta?

  • The Exclusive Closed Beta is only available to Community Edition owners, and will be delivered to you in the form of a Steam key.
  • The Beta key will provided through your profile page on this site when the Beta becomes available in early August.

4.) What are the minimum and recommended specs for MechWarrior 5: Mercenaries Beta?

  • As MechWarrior 5: Mercenaries is still under development we are not yet able to provide a locked-in breakdown of the minimum and recommended specs for the Beta period. We'll aim at providing the final spec breakdowns as soon as they are available.

5.) Can I stream, record, distribute media, or provide public impressions of the Exclusive Closed Beta?

  • At this time we have not yet settled on any participation terms or restrictions related to the Exclusive Closed Beta. We will be sure to provide clear guidelines, if any are present, in time for the Beta.

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MECHWARRIOR 5: MERCENARIES IN GAME CONTENT

1.) What do the exclusive in-game MechWarrior 5: Mercenaries Patterns look like?

  • We'll reveal concept art for the exclusive Chloe's Cavaliers and Interstellar Expeditions Legendary Patterns for MechWarrior 5: Mercenaries soon. Stay tuned!

2.) How will I access the Exclusive in-game Patterns?

  • You will be granted a Steam key through your profile on this site.
  • Once redeemed, the Patterns will be available for use in the MechLab.

3.) Who are Chloe's Cavaliers?

  • Chloe's Cavaliers are a Mercenary outfit founded in the year 3005 by Chloe Mason and Zakari Knapp. In MechWarrior 5: Mercenaries you will begin your own journey as a Mercenary from the ashes of the Cavaliers a quest for vengeance, glory, and exploring the mysteries and events of an Inner Sphere devastated from centuries of conflict.

4.) Who are Interstellar Expeditions?

  • Originally formed in 2974 as a loose collective of fringe enthusiasts and intrepid explorers, Interstellar Expeditions have since grown in reach and influence to become a premiere organization of exploration and discovery within - and without - the Inner Sphere. Along with the Great Houses and others, they are one of the primary contractors available to the player in MechWarrior 5: Mercenaries.

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MECHWARRIOR 5: MERCENARIES DIGITAL CONTENT

1.) How will I receive the other Digital Content, such as the Game Manual and Soundtrack?

  • The Digital Content will also be provided through Steam. A key will be provided through your profile on this site.

2.) What is the MechWarrior 5: Mercenaries Digital Technical Manual?

  • The MechWarrior 5: Mercenaries Digital Technical Manual contains awesome images and information about the equipment and 'Mechs found in the game.

3.) What is the MechWarrior 5: Mercenaries Digital Soundtrack?

  • The MechWarrior 5: Mercenaries Digital Soundtrack is a collection of the music created for MechWarrior 5: Mercenaries.

4.) What is the MechWarrior 5: Mercenaries Digital Desktop Pack?

  • The MechWarrior 5: Mercenaries Digital Desktop Pack is a curated collection of MechWarrior 5: Mercenaries images in a variety of resolutions suitable for phones, tablets, and computers.

5.) What is the MechWarrior 5: Mercenaries Digital Game Manual?

  • The Game Manual will be a comprehensive breakdown of mechanics and features in MechWarrior 5: Mercenaries.

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MECHWARRIOR 5: MERCENARIES OFFICIAL DISCORD ACCESS - AVAILABLE UPON PURCHASE

1.) What is the official MechWarrior 5: Mercenaries Discord?

  • The official MechWarrior 5: Mercenaries Discord Server will be a place for Community Edition owners and members of the MechWarrior 5: Mercenaries development team to engage and participate in monthly "Ask Me Anything" Q&A Sessions.

2.) How to I access the official MechWarrior 5: Mercenaries Discord?

  • Upon purchasing any Community Edition Pre-Order tier you will receive a one-time invite link to the official MechWarrior 5: Mercenaries Discord Server. The invite link will be provided through your profile on this site.
  • To access the MechWarrior 5: Mercenaries Discord Server you must first create a Discord account and download the associated client through https://discordapp.com.
  • Participants are expected to adhere to standard expectations of respectful behavior, both toward other participants and to members of the development team. Moderators and team members reserve the right to ban or otherwise moderate participants who violate the tenets of respectful behavior. Please note that any such moderation actions will be subject to further review as needed, and great care will be taken to ensure any such moderation actions were adequately justified.
  • If banned from the MechWarrior 5: Mercenaries Discord server you will not be able to regain access.

3.) What are the monthly Discord "AMAs"?

  • "Ask Me Anything" sessions are scheduled Q&A sessions between the MechWarrior 5: Mercenaries development team and Community Edition owners.

4.) When will the AMA's take place?

  • AMA sessions will be announced in advance of their occurrence.

5.) What does the access to MechWarrior 5: Mercenaries Mod Maker Discord Chat entail?

  • The Mod Maker Discord Chat is an area for Community Edition owners to discuss and plan mods for MechWarrior 5: Mercenaries, giving modding enthusiasts the opportunity to collaborate with each other in their efforts to craft awesome mods and build a dedicated modding community.

6.) Will the Official MechWarrior 5: Mercenaries Discord eventually be public access?

  • At this time the official MechWarrior 5: Mercenaries Discord server is currently exclusive to Community Edition owners only. The server may open to the general public or through invite at a later date.

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MechWarrior 5: Mercenaries Game and additional Content FAQ


MECHWARRIOR ONLINE CURRENCY AND BOOSTS - AVAILABLE UPON PURCHASE

1.) How do I get my MechWarrior Online currency and boosts?

  • The Redeem code will be available through your profile page of this site.
  • You can enter the redeem code on the MechWarrior Online site

2.) When will i get the Currency and Boosts?

  • The Redeem code will be available through your profile page of this site shortly after purchase.
  • You can enter the redeem code on the MechWarrior Online site
  • Please allow up to an hour for the content to be added to your MWO account after redeem

3.) How much MC will I get?

  • The amount of MC you get will depend on your pre-order version and if you redeemed through a valid Founders account.

4.) Why do MechWarrior Online Founders get Double the MC?

  • MechWarrior Online Founders of any level get Double the Bonus MC as a Thank you for supporting us from the beginning of MechWarrior Online and pre-ordering MechWarrior 5: Mercenaries.

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MECHWARRIOR ONLINE DIGITAL CONTENT

1.) How do I get the MechWarrior Online In-game Digital Content?

  • When the Digital Content is ready a redeem code will be available through your profile page of this site
  • You can enter the redeem code on the MechWarrior Online site mwomercs.com Redeem Page

2.) When will the Digital Content be available?

  • The digital content will be available in MechWarrior Online February 19th patch

3.) What are the 3 MechWarrior 5: Mercenaries Themed Titles?

  • The Privateer, The Warrior, and The Mercenary

4.) How many Titles will i get?

  • It depends on your Pre-order level
  • Standard Community Pre-order will receive "The Privateer" Title
  • Collectors Community Pre-order will receive "The Privateer" and "The Warrior" Titles
  • Ultimate Community Pre-order will receive "The Privateer", "The Warrior", and "The Mercenary" Titles

5.) What are the 3 MechWarrior 5: Mercenaries Badges?

  • Each Badge is themed after the above titles.
  • Equip-able in game and on the Forums to show your MW5 Level

6.) How many Badges will i get?

  • It depends on your Pre-order level
  • Standard Community Pre-order will receive "The Privateer" Badge
  • Collectors Community Pre-order will receive "The Privateer" and "The Warrior" Badge
  • Ultimate Community Pre-order will receive "The Privateer", "The Warrior", and "The Mercenary" Badge

7.) What are the 3 MechWarrior 5: Mercenaries Decals

  • For the first time the above Badges will be available as decals as well!
  • 3 unique MW5 Themed ART Decals to adorn your MWO Mech with Pride!

8.) How many Decals will i get?

  • It depends on your Pre-order level
  • Standard Community Pre-order will receive "The Privateer" Decal
  • Collectors Community Pre-order will receive "The Privateer" and "The Warrior" Decals
  • Ultimate Community Pre-order will receive "The Privateer", "The Warrior", and "The Mercenary" Decals

9.) What is the MW5 Themed Cockpit Standing Item

  • This Cockpit Standing item will be equip-able in the cockpit of your favorite MWO Mech and Feature MW5 Art

10.) What is the MW5 Themed Cockpit Warhorn Item

  • This Cockpit Warhorn item will be equip-able in the cockpit of your favorite MWO Mech and Feature MW5 Art and Sounds

11.) What is the MW5 Themed Cockpit Hanging Item

  • This Cockpit Hanging Item will be equip-able in the cockpit of your favorite MWO Mech and Feature MW5 Art

12.) How many Cockpit items will I get?

  • Standard Community Pre-order will receive 1 of each cockpit item
  • Collectors Community Pre-order will receive 3 of each cockpit item
  • Ultimate Community Pre-order will receive 9 of each cockpit item

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Purchase, Upgrade, Support, Media Request, and Refund FAQ

1.) How do I purchase the pre-order?

  • Sign up for an account on this site
  • Go to the pre-order page
  • Choose your Pre-order Level and smash that purchase button

2.) Which Tier is right for me?

  • They all are.
  • Choose wisely my friend.

3.) Can I upgrade my pre-order?

  • Yes, you can. Visit the profile page for upgrade options. Upon upgrading you will receive additional codes that contain the offset of content included in the higher tiers. Additional codes do NOT have to be redeemed on the same account.

4.) What are the conditions for receiving a refund of my pre-order?

  • To submit a refund request for a Community Edition Pre-Order pack please send an e-mail to support@mw5mercs.com
  • To be eligible for a refund you must not have redeemed any of the provided content received from your purchase. This includes:
    - Redeeming any keys received from the MechWarrior 5: Mercenaries component of a pre-order pack, such as the Exclusive MechWarrior 5: Mercenaries Closed Beta key.
    - Redeeming any keys received from the MechWarrior Online component of a pre-order pack, such as the MC Currency key.
    - Redeeming the MechWarrior 5: Mercenaries Discord Server invite.
  • Even in the event that none of the keys have been redeemed, refund eligibility is still subject to nullification if an account has been permanently banned from the official MechWarrior 5: Mercenaries Discord server. Please note that any such moderation actions will be subject to further review as needed, and great care will be taken to ensure any such moderation actions were adequately justified.
  • In cases where a permanent ban has been enforced against a MechWarrior Online account, any content received as part of an associated Community Edition Pre-Order will not be eligible for a refund.
  • Community Edition Pre-Orders cannot be partially refunded.

5.) I messed up! Help!

6.) I am a Streamer/YouTuber/Social Media Influencer, and I have all the followers. Can I get a Beta Key?

  • We are not currently granting preview or review keys.
  • If you wish to participate in the Exclusive MechWarrior 5: Mercenaries Closed Beta you'll need to purchase a Community Edition Pre-Order.

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Community Pre-order End FAQ

1.) Which game are these mechs for?

  • These 'Mech variants are for MechWarrior Online.

2.) Are these 'Mechs Gold?

  • The Pattern is a Mock up of a Bronze / Copper Metallic texture.

3.) Do they have a Boost?

  • Yes These 'Mechs each have a 30% C-Bill Boost.

4.) I already Bought the Pre-order am I qualified?

  • MechWarrior 5 Mercenaries Community Pre-order ends April 30th 11:59:59 UTC
  • Pre-order before April 9th to qualify for CPLT-C2 (S), WHM-9D (S), MAD- 9M (S), KGC-001 (S)
  • Pre-order before April 16th to qualify for WHM-9D (S), MAD- 9M (S), KGC-001 (S)
  • Pre-order before April 23rd to qualify for MAD- 9M (S), KGC-001 (S)
  • Pre-order before April 30th to qualify for KGC-001 (S)

5.) What are the 'Mech loadouts?

  • You may view the loadouts here

6.) Will these 'Mechs be available for MC and C-Bills in the future?

  • Yes, the standard versions of these 'Mechs will be available for MC November 5th and for C-Bills on December 3rd.

7.) Will there be another way to get these Variants?

  • No, the (S) version of the 'Mechs will be exclusive to the pre-order. However, standard versions of these Variants will be available for MC and C-Bills in the future.

8.) What is the delivery date of these mechs?

  • These Mechs will be added to MWO on the May 21st patch.

9.) How do I redeem these 'Mechs

  • You must redeem the Code from your MW5 Profile on the MWO Site when logged into your MWO Account.

10.) Where can I view which 'Mechs I will be getting?

11.) Can I change or swap these 'Mechs?

  • No, customer support will not be able to swap which 'Mechs you receive.

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