FAQ

NEW RELEASE DATE FAQ

1 What is the new ship date?

  • MechWarrior 5: Mercenaries is scheduled for release on December 10th, 2019.

2 What is the new Closed Beta access date?

  • The Closed Beta is currently set to go live for Community Edition owners on November 26th, 2019.

3 Why is the game delayed?

  • When we announced our September release date it was our best estimate on the time we needed to make the quality of game we desired, as well as a release date we felt wouldn’t be overcrowded.
  • As we approached the date it was becoming congested with several very large game releases and it was becoming clear it would be very challenging to meet our marketing and localization goals for that date.
  • Once we started to look for a new release window it was natural that we wanted to move into our normal early December event window we have enjoyed these past 4 years. This would allow us to put considerable more quality into the game while also giving us the time needed to localize to other languages and to put considerable effort into marketing the game's release.

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EPIC GAMES STORE EXCLUSIVE FAQ

1 Why is MechWarrior 5: Mercenaries an Epic Games store exclusive?

  • Partnering with Epic gave us the ability to delay our release to early December so that we could make the quality of game we desired as well as the financial footing to make sure MechWarrior 5: Mercenaries could be properly localized with a significant marketing effort.
  • We also feel very strongly about discoverability and believe that MechWarrior 5: Mercenaries has a greater chance of market success on the Epic Games store.

2 For how long will MechWarrior 5: Mercenaries be an Epic Games store exclusive?

  • MechWarrior 5: Mercenaries will be exclusive to the Epic Games store for a year.

3 Will MechWarrior 5: Mercenaries be available on any other digital platforms in the future?

  • Yes, after the year exclusive MW5 will most likely be available in other digital game stores.

4 The original purchase FAQ mentioned a Steam key, can I still get a Steam key?

  • Unfortunately no, however, we are offering full refunds.

5 Can I receive a Steam Key for MechWarrior 5: Mercenaries after the exclusivity period is over?

  • Unfortunately no, however, we are offering full refunds up until Sept 1st. 2019.

6 Will the Epic Games store support modding like Steamworks?

  • We are fully committed to supporting mod making for MechWarrior 5: Mercenaries. Upon the game release, mod makers will be able to download the editor and everything they need to create full mods. Then early in 2020, we will integrate the end user experience for mod makers to share their creations with the community.
  • Epic Games store plans to release modding support, including product-specific storefronts for mods, in early 2020. For more information on current feature status, please visit the Epic Games store Roadmap: https://trello.com/b/GXLc34hk/epic-games-store-roadmap.

7 What about Co-op and Friends lists?

  • The Co-op will work in the exact same way on the Epic Games store as previously described. Players will invite their friends using the Epic Games store friends list.

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REFUND FAQ

1 Can I get a refund because the game is delayed?

  • Yes, if you request a refund by September 1st, 2019 00:00 UTC, we will process it as quickly as possible. Initiating chargebacks may result in the suspension of your MWO account and potential billing issues.

2 Can I refund my pre-order as the game is an Epic Games store exclusive now?

  • Yes, we will be granting the refunds for everyone who wishes to refund their pre-order and submitted a refund request by September 1st, 2019 00:00 UTC. Once the transaction has been refunded, you will not receive any keys for MechWarrior 5: Mercenaries, including the game itself, beta access or digital content. You may keep all of the MWO bonus items if redeemed.

3 Can I still get in the Beta?

    • If you keep your pre-order you will still be able to participate in the Beta with a key.
    • The beta will be accessed through the Epic Games store.
    • If you refund your pre-order you will not receive a Beta Key.

4 How long does it take to receive a refund?

  • Please allow up to 10 business days for the refund to process.

5 I've redeemed the MWO bonus content, can I still request a refund?

6 Will you be removing the MWO bonus content from my MWO account?

  • No, you will keep all of the MWO bonus content if redeemed.

7 Will I lose MW5 Discord access after I've refunded my pre-order?

  • We will not be looking to remove anyone who wishes to stay with us on the discord, however, poor behavior can get you muted or banned from the MW5 Discord.

8 I've initiated a chargeback and my MWO account is locked, what can I do?

  • Please avoid doing chargebacks as we are offering full refunds but if your account is locked please email support@mw5mercs.com for assistance.

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MECHWARRIOR 5: MERCENARIES GENERAL FAQ

1 What is the MechWarrior 5: Mercenaries launch date?

  • MechWarrior 5: Mercenaries is scheduled for release on December 10th, 2019.

2 Which platform will MechWarrior 5: Mercenaries be available for?

  • The MechWarrior 5: Mercenaries is being developed for PC and will be exclusive to the Epic Games store for 1 year.

3 What are the minimum and recommended specs for MechWarrior 5: Mercenaries?

  • These are our currently targeted minimum system requirement specifications to play MechWarrior 5: Mercenaries.
  • Please note that these specs are NOT final and are determined to change anytime between now until release.
  • The officially confirmed minimum and recommended system specifications will be available on the game’s release date.
  • Targeted Minimum System Requirements
    • CPU: Intel Core i3-7100, or equivalent
    • GPU: NVIDIA GeForce GTX 770, or equivalent
    • RAM: 4GB
    • OS: Windows 7, Windows 8.1 or Windows 10 (64-bit versions)
    • HDD: 80GB free space
    • DirectX: Version 11
  • Is an Internet Connection required?
  • Broadband internet connection is needed to download the Game.
  • Broadband internet connection is needed to play and host Co-op games.
  • Internet Connection is NOT Required for Single player once the game is downloaded

4 How will I receive my Mechwarrior 5: Mercenaries Community pre-order key?

  • The Mechwarrior 5: Mercenaries Community pre-order key will be provided in the form of an Epic Games store key. The key will be provided through your profile page on this site when it becomes available.

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EXCLUSIVE CLOSED BETA ACCESS

1 When will the Exclusive MechWarrior 5: Mercenaries Closed Beta period begin?

  • The Exclusive Closed Beta is currently set to go live on November 26th, 2019.

2 For how long will the Exclusive Closed Beta period last?

  • The duration of the Exclusive Closed Beta period has not been determined yet but will be announced before it begins.

3 How do I get access to the Exclusive Closed Beta?

  • The Exclusive Closed Beta is only available to Community Edition owners and will be delivered to you in the form of an Epic Games store key. The Beta key will be provided through your profile page on this site when the Beta becomes available.

4 What are the minimum and recommended specs for MechWarrior 5: Mercenaries Beta?

  • See the General FAQ above.

5 Can I stream, record, distribute media, or provide public impressions of the Exclusive Closed Beta?

  • Yes, you may do any of the above.

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